Our IT Service Desk is your first point of contact for all issues, service requests or queries relating to our services and software.
The IT Service Desk is open today between: 9:00am and 5:00pm
The IT Service Desk is open today between: 9:00am and 5:00pm
The IT Service Desk is the first point of contact for all issues and queries relating to our services and software. We provide IT support for students, staff, affiliates and visitors through our IT self service system, knowledgebase and chatbot.
Support for teaching spaces is always prioritised and is our main focus before 9:00am. Call 7555 from the phone on or near the podium for the fastest response between 8:30am-5:30pm during term time.
In person support is also available during working hours on all our campuses. Find us in the Dreadnought building, Stockwell Street Library, Avery Hill Library, and Medway Drill Hall Library.
How do I raise a ticket?
You can raise support tickets through IT self-service without needing to email or call. If you haven’t used IT self-service before, or you've been away from the university for a while, our guide to self-service will help you to find your way around.
Please raise a ticket online. If your query is urgent please follow up with a phone call so it can be prioritised.
What happens next?
All calls are given a ticket reference number which you will see quoted in an acknowledgement email when your call is logged. You can log in to view your ticket at any time through the 'My tickets' tile, and get updates as we work on it. You can also add an update if you have extra information that will help us to resolve the issue. You need to log your ticket online, but can respond directly to any emails that we send about it.
Where possible, we'll attempt to resolve your call when you first contact us. If that's not possible, the call will be assigned to another team.
- Campus teams support faculty-specific services, maintain local IT hardware and provide support for your campus, Faculty or Directorate.
- Specialist teams maintain centrally supported services including email, remote desktops and our university networks, they provide support for their area of expertise.
How long will it take?
We assign a priority to your call based on impact and urgency. This helps us prioritise critical calls, such as fixing equipment in lecture theatres. We also set a target date and time by which we expect to resolve the call.
Service updates
Check our Service Status page to see whether our digital systems are all working as expected, or if there is a known outage. This will normally be updated from 9:00am to 5:00pm between Monday and Friday, excluding Bank Holidays and university closure dates.
Getting started
If you're a new student, find out how to get set up for success before you arrive, and what you need to know when you join us on campus.
Our new staff and affiliates page has everything you need to get started with your university Staff or Affiliate account.
Our services
Once you're set up, you can find out about all our IT and Library services here. Don't forget to stay safe online, here are 6 tips to identify and deal with a phishing message.